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TRUST / THE DETAILS MATTER

SMS Terms

Last updated: September 27, 2026

These terms govern the optional SMS (text message) program offered by Velri Management LLC ("Velri"). You only receive texts if you give your mobile number and check the SMS consent box, or ask for information by text during a call to Velri support. Consent is never a condition of any purchase.

If you opt in, Velri sends recurring automated marketing and account text messages, for example product updates, educational notes, and (after you become a patient) order and care reminders. This is separate from your email subscription and from any treatment relationship.

  • If you call Velri support and ask for something by text, such as a phone number, an email address or a link, we send it only to the mobile number you are calling from, and only after you say yes on the call.
  • These are one-time informational texts, no more than two per call. They are not marketing and never include details about your health.
  • Asking for a text on a call does not sign you up for marketing texts.
  • By checking the SMS consent box, you agree to receive recurring automated marketing text messages from Velri at the number you provide.
  • By saying yes on a support call, you agree to receive the texts you asked for at the number you are calling from.
  • Consent is not a condition of any purchase or of receiving care.
  • For the SMS consent box, we record the exact disclosure you agreed to, with a timestamp, as your consent record.
  • Message frequency varies.
  • Message and data rates may apply, per your mobile carrier plan.
  • Reply STOP at any time to unsubscribe; you will receive one confirmation message and no further texts from Velri.
  • Reply HELP for help, or contact us at support@velri.co.
  • Carriers are not liable for delayed or undelivered messages.

Your mobile number and SMS preferences are handled per our Privacy Policy. We do not sell your number. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text message opt-in data and consent are not shared with any third parties.

Standard SMS is not encrypted, and messages related to your care may reference your use of the service. If you prefer, you can receive care-related communications through the secure portal or email instead; contact support@velri.co or reply STOP at any time.

Text messages are for convenience and information only and are not medical advice. Care and prescriptions are provided by independent, licensed providers; a prescription is not guaranteed. Compounded medications are not FDA approved.